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Frequently asked questions

FAQs by topic. If you don't find your answer, search the site or get in touch.

Getting started

What is Zapiens / Who it's for

ZAPIENS is an edtech platform that combines AI-powered flashcards, live games, and a global community. You learn by playing—in live sessions with a class or team, or on your own at your own pace.

Teachers and trainers (interactive classes), teams and L&D (corporate training), hosts and communities (events and live quizzes), and self-learners (solo practice with AI flashcards and games).

We believe in free access to knowledge. The core experience is free. We may offer optional paid plans later for teams or advanced features; we will always be transparent about what is free and what is not.

The app runs in your browser at play.zapiens.one (desktop and mobile). You can add it to your home screen for an app-like experience. Native iOS and Android apps are planned for later.

Go to play.zapiens.one, create an account, and pick a topic or deck. You can play a round, join a live session, or practice with flashcards at your own pace.

Illustration: What Zapiens is and who it's for
Illustration: Using the platform
The platform

Using the platform

They're study cards (flashcards) powered by AI: they adapt to your level and give you more practice where you need it most.

Choose a deck or topic, invite others (optional) or play solo. Answer the questions, earn points, and level up as you progress.

Rounds that a teacher or host starts for a class or team. Everyone plays at the same time; you see results and leaderboards in real time.

Yes. You can keep practice streaks and unlock levels as you progress. Progress is visible so you know where you stand and what to review.

Yes. play.zapiens.one works in your phone's browser. You can add it to your home screen to open it like an app.

Education

For educators and teams

Create or choose a deck, start a live session, and share the link with your group. Students play from any device and you see who's getting it in real time.

In live sessions you see scores and participation as they happen. For detailed per-student tracking, we're working on more tools for educators.

We're in validation phase. If you're an educator or represent a school or team and want to run a pilot, contact us via the form on this page.

Illustration: Zapiens for educators and teams
Illustration: Account and subscription
Your account

Account and subscription

From the app at play.zapiens.one, go to your profile or account settings. If you don't see the option, contact us and we'll guide you.

From the app you can deactivate or delete your account in settings. If you have a paid subscription, cancel it first. For questions, contact us.

If we offer paid plans, we'll have a clear refund policy. For now the main experience is free.

Plans

Pricing and plans

Playing rounds, using flashcards, joining live sessions, and practicing at your own pace. Most of the experience is free.

We don't have paid plans yet. If we launch them, prices and benefits will be published on the site and in the app.

The platform is free for personal and educational use. Trials or discounts for team plans will be announced when available.

Illustration: Pricing and plans
Illustration: Issues and support
Support

Issues and support

Use the contact form at the bottom of this page. Describe what happened, on which screen, and if possible your device and browser. We'll get back to you as soon as we can.

On this page, at the bottom, you'll find the «Contact us» form. You can also use the Contact link in the site footer.

We use your data to run the service, improve the product, and communicate with you. We do not sell your data. For full details, see our Privacy Policy.

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